Message Number: YG3265 | New FHL Archives Search
Date: 2001-05-05 10:15:00 UTC
Subject: Re Net-Based Info was Re: [Ferret-Health-list] Digest
Number 165

In a message dated 05/05/01 12:40:31 AM Eastern Daylight Time, writes:

<< How would you want to be presented with such,
and how would you *not* want to be presented with such. iow, how do we as
clients best engage in neutral diagnostic discussion without becoming
confrontational? >>

I have a lot of computer-literate clients and they often bring in questions
about information they've gotten from the net. The best I've seen it handled
is for them to say "I found this on the net. What do you think about it?"
For me that allows me to either refute it (if I don't agree with it), agree
and discuss it further, or say something along the lines of "I don't know,
let me check into it." The worst I've seen was a client who came in and
yelled at me for not following the treatment plan she'd found on the web,
which was actually for a different problem than the one her dog had. I
*like* clients who know what I'm talking about, I like clients who want to
know more about their animals and the net is a great tool. Basically I think
the best way is to approach it as a discussion, rather than a confrontation.

Dr. Ruth
Save lives - spay or neuter your pet.