From:
Mike Janke
Date: 2001-11-22 07:42:00 UTC
Subject: More on Yahoo problems
As Sukie has mentioned, posting directly on the website always
returns an error message and has done so for a couple weeks now. The
readers out there that post via email are most likely totally unaware
of the problems that exist on the website.
In addition to the errors the posters receive, the moderators run
into additional errors and several of our moderating features don't
work at all. I understand that many of you are in other groups and
are not experiencing any problems in those groups. So it seems to be
something that is just affecting us and Yahoo is not aware of the
problems. This problem could continue for quite some time.
We have written to Yahoo groups support numerous times, but
apparently, there's no real, live human there and all we get is a
automated response to check the help FAQ for our problem. These FAQs
only cover simple usage help, not errors like the ones we are seeing.
So, I'm asking for YOUR help! With over 1100 members, perhaps if
enough people complained (NICELY!), someone would take notice. The
only email address I know of that you can send to is support @
yahoogroups.com (remove the spaces). If you know another way to get
their attention, by all means please do so!
Remember, this service is provided to us totally free of charge, so
lets take that into consideration when writing to Yahoo. They do get
advertising money, so it's not as if they're doing this totally out
of the goodness of their heart.
Thank you,
Mike