Message Number: YG9303 | New FHL Archives Search
From: Sukie Crandall
Date: 2001-12-11 11:42:00 UTC
Subject: complaint received

--
Have received a heart-felt and heart-wrenching complaint about one of
the sites listed, the cardiology site, in relation to consultation.
It is important to recall that sometimes the vets involved have very
little time or are exhausted, and that can sometimes result in a
reply that simply doesn't fit the situation. That can also happen if
the volunteer vet doesn't know ferrets or doesn't know them well. I
do not know what caused the situation mentioned. Obviously, any site
will have its strengths and weaknesses, and I don't think that I know
anyone who has tried every feature of each site mentioned. Still, I
do welcome others letting people know the strong and weak points they
have found, and also folks letting me know when a site is having
difficulties, or recommending sites to add to the list. That can
help us all. At times it can even help the folks who run the sites
to know what might be changed for the better.

I welcome private comments about the sites. If it is a
complaint/improvement-suggestion then letting the individual who runs
the site know might prove useful. Tackling complaints privately and
politely is the best way to get improvement and to respect the
individual who has already put in so much time and effort, even if
past correspondence soured for an individual.

Conversely, certainly, recommendations of other health sites should
be public, since that will benefit the most people. Two common
problems have to be: 1. volunteers with very little time( who may
also be exhausted), and 2. lack of knowledge about ferrets. I also
know that sometimes when people are worried that their letters are
understandably affected by those tensions so it can be difficult to
know what is being asked. Have no idea what came to bear in the case
of the complaint received, but hope that improvements will be borne
from it.