Message Number: FHL15029 | New FHL Archives Search
From: "Katherine"
Date: 2012-04-02 21:15:19 UTC
Subject: [ferrethealth] AlphaTrak Meter errors

We love having our own meter for the kids. It takes such a tiny bubble of blood to get a quick reading so we can do it quite often if we have a kid who needs to be closely monitored or who we have questions about.

However, it started giving us frequent Error 3 & Error 1 messages. It was very frustrating. After searching the net & the company's site, I finally called Abbott Labs and talked w/ Dr E. He knew exactly what the problem was & helped me solve it quickly & easily. YEA! It's caused by some kind of contamination inside where the strip contacts the electrodes.
Maybe some of you are having the same problem so here's the procedure he had me use:
-get a new strip
-insert into meter and withdraw 20 times
-flip it end on end and insert the butterfly end into the meter and withdraw 20 times
-tap bottom of meter lightly on table/counter
-throw away strip

Voila!!!!! It works!!!!!!!

Since we wasted many, many strips (figuring it was user error), he also sent me a new vile of them. Dr. E told me to call back if I still had problems. No need but good to know. Great Customer Service!

Katie Carr
Kansas City Ferret Hotline

[Vet's name removed as per FHL rules. -Moderator (TD)].


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